Harish Mehta has been employed for four years in the Accounts Department of a large automobile service station in Calcutta. The service station is the biggest one in the state of West Bengal and is a listed company in the Calcutta stock exchange employing over 650 employees. The Accounts Department consists of 22 employees mostly commerce graduates with professional qualifications like CA, ICWA, ICSI, CFA to their credit. Since the service station is the authorized dealer for most car manufacturers in India, it has to serve the needs to a large army of customers in and around Calcutta. To improve operational efficiency the accounts section has been fully computerized and all employees have been asked to undergo training accordingly.
You have been the office Manager for the past six years and recently, you have been asked by management to conduct random sampling of the quantity and quality of employees output after the computerization programme is over. With the exception of Harish Mehta, all seem to be producing at or close to the standards set earlier in the year. Along with numerous computational errors, Harish’s work is characterized by low performance – often he does twenty percent less that the other clerks in the department. As you examine Harish’s work again you begin to think about some sort of remedial training in computerized accounting operations for people like him immediately.
1)     As Harish’s supervisor, can you find whether the performance is due to poor training or due to some other causes. (5 marks)
2)Â Â Â Â Â If you find Harish has been inadequately trained (in a hurried manner) how do you go about introducing a remedial training program? (5 marks)
3)     Should you monitor his work more closely? Can you do this without making it known to him and his co-workers?  (5 marks)
4)Â Â Â Â Â Is it not advisable to discuss the situation with Harish before the next performance review commences? (5 marks)
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