1. Introduction to Customer Relationship Management
● CRM CUSTOMER ORGANIZATION
●BARRIERS TO CRM
●SERVICE LEVEL AGREEMENT
●RELATIONSHIP MARKETING AND CRM
2. CRM Marketing Initiative Customer Service and Data Management
●Customer Retention
●Contact Sales Service Support
●Data Reporting Analysis
●Data Reporting
3.CRM Strategy Planning Implementation and Evaluation
●CRM Strategy
●Sales Forces
●Customer Satisfaction and Loyalty
4. CRM New Horizons
●E-CRM
●SOCIAL MOBILE TREND CRM
●SELF SERVICE OUTBOND COMMUNICATION
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