Human Resource Strategies:
Human resources decisions and strategies primary goal is to motivate and enable employees to deliver customer-oriented promises successfully. The strategies presented here are organized around four basic themes. To build a customer-oriented, service-minded workforce, an organization must:
1)Â Â Â Â Â Â Â Â Hire the right people
2)Â Â Â Â Â Â Â Â Develop people to deliver service quality
3)Â Â Â Â Â Â Â Â Provide the needed support systems
4)Â Â Â Â Â Â Â Â Retain the best people
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