- It involves at Least Two Persons: Communication involves at least two persons, a sender and a receiver. The sender is called communicator and the receiver of the message is known as communicatee. A person who speaks, writes or issues some instruction is the sender and the person for whom the communication is meant or who receives the message is the receiver or communicatee.
- Message is a Must: A message is the subject matter of communication. e.g., the contents of the letter or Speech, Order, Instructions or The suggestions. A communication must covey some message. If there is no message there is no communication.
- Communication May be Written Oral or Gestural: Communication is generally understood as spoken or written words. But in reality, it is more than that. It includes everything that may be used to convey meanings from one person to another, e.g., movement of lips, or the wink of an eye or the wave of hands may convey more meaning than even written or spoken word.
- Communication is Two Way Process: It involves both information and understanding. Communication is not complete unless the receiver has understood the message properly and his reaction or response is known to the sender. Understanding is the end of communication but it does not imply agreement.
- Its Primary Purpose is to Motivate a Response: The primary purpose of communication is to motivate response or influence human behaviour. There is no doubt that motivation comes from within but communicator can also motivate people by good drafting of message, proper timing of communication etc. to create understanding, communication should be relevant to the situation. It must always be remembered that communication is a means of motivating and not an end itself.
- Communication May be Formal or Informal: Formal communication follows the formal channels provided in the organization structure. For example, the managing director communicates with the departmental heads, say finance manager, finance manager communicates to deputy finance manager, the deputy finance manager with accounts officer and so on. Informal communication flows from informal channels of communication which are not provided in the organization structure.
- It Flows Up and Down and Side to Side: Communication flows downward from a superior to subordinate and upward from subordinate to a superior. It also flows between two or more persons operating at the same level of authority.
- It is an Integral Part or the Processor Exchange: It refers to the exchange of ideas, feeling, emotions and knowledge and information between two or more persons.
Nature of Communication
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