Controlling

Controlling focuses on evaluating performance according to the plans that have been established. It includes four steps:
a. Define and specify critical goals to be measured at all levels. This is a critical step because, if they are not stated clearly, confusion and failure will follow.
b. Appropriate standards must be set for goals to be accomplished. A standard is an expected level of performance; it may be specific and measurable.
c. Compare performance with standards and identify areas where the standards have not been met.
d. Make corrections related to differences between the standard and actual performance.