Maslow’s Hierarchy of Needs:
According to Abraham Maslow, basic human needs are arranged in a hierarchy according to their strength.
- Physiological Needs:
- Placed at the bottom of the pyramid.
- Physiological needs, sometimes called primary needs, are basic needs (hunger, thirst, shelter, & so forth.0 which tend to be very strong in the minds of most people.
- As basic needs are met, a person seeks to satisfy higher needs.
- Satisfaction of higher needs postponed until basic physical needs are satisfied.
- Safety and Security Needs
- Safety & security needs represent our desire to be free from danger.
- Desire to satisfy this need may motive people to purchase burger alarm systems, medical & life insurance, & so forth.
- Social Needs:
- Social needs reflect the desire for friendship, companionship, & long term business relationships.
- Customers want to be treated as partners.
- Esteem Needs
- Esteem needs reflect the desire to feel worthy, competent, or adequate in the ever of others.
- Customers want salespeople to involve them in the transaction.
- Self-actualization Needs
- Self-actualization needs refers to the need for self-fulfillment, a full tapping of one’s potential.
- Higher-level needs on the hierarchy.
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