11 years ago 11 years ago

Logistics Important topics to remember (Chapter 12 – Performance Measurement)

by Score Tutorial 11 years ago11 years ago

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Chapter 12 – Performance Measurement

PERSPECTIVE MEASUREMENT

There are two types of measures: Activity based and process based.

1) Activity based measures:

These measures focus on individual tasks required to process orders e.g. customer orders entered, etc.

2) Process based measures:

a) These measures consider the customer satisfaction delivered by the supply chain.

b) They examine total performance cycle time or total service to measure the total effectiveness of all activities.

PERFORMANCE MEASUREMENT

Performance Measurement

There are 3 basic productivity measures

Static productivity ratio

Dynamic productivity index

Surrogate productivity measure

LOGISTICS REPORTS

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