Retain the best people:
An organization that hires the right people, trains and develops them to deliver service quality, and provides the needed support must also work to retain the best ones. Employee turnover, especially when the best service employees are the ones leaving, can be very detrimental to customer satisfaction, employee morale, and overall service quality. Some firms spend lot of time attracting employees but then tend to take them for granted, causing these good employees to search for job alternatives.
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