Scheduling “Customer-As-Participant” Service Operations
“Customer-as-participant” service operations:
- Customer actually participates in service operations for eg. retailing, tourism etc.
- Has huge invovement of customer in service operations.
Scheduling “Customer-As-Product” Service Operations
- “Customer-as-product” service operations:
- Service is actually performed on the customer. for example, hair dressing,, medical treatment, surgery etc.
- Scheduling Multiple Resources
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