Mr. Patil, the Production Supervisor at the factory of Crystal Limited, is worried these days. He is under a lot of pressure from both, the management and the employees. The management has been bringing to notice that labour productivity and punctuality is deteriorating. Whereas the employees are not happy with the wage-package, working conditions and other facilities.
Mr. Patil knows that his company is going to apply for the international mark of ISO-9000 very soon. Without this mark, it would be very difficult for the company to sell its fans in the international market.
On the other front, multinational and other Indian companies are coming in to fan market and this is going to affect the present turnover of Crystal. It has to reduce the production cost of its fan, so as to reduce the sale price. It has to also improve the quality of the product and reach maximum number of customers. Better ‘after sale services’ and attractive customer packages have to be thought of.
There is a possibility of introducing further automation, change in production process and change in product design. This will require retraining of the employees, transfers, retrenchments, change in work-effect on the quality and quantity of the employees.
These days, discussion on ‘employee participation in management’ and human resource valuation is very much on.
The company wants to become the market leader in fan.
Q.
1) What is resource enrichment?
2) Why is resource enrichment required?
3) Explain the gradual process of resource enrichment in Crystal Limited’s factory.
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