Hey TYBMS friends!
Here is wishing you all “GOOD LUCK” for your Exams!
Give your best shot and score well!
“To accomplish great things, we must not only act, but also dream, not only plan but also believe. Best wishes for your exam”
Days and Dates – Saturday, November 19, 2011
Time -10:30 a.m to 12:30 p.m.
Paper – Service Sector Management.
Service Sector Management Question Bank
The below are the possible questions for Service Sector Management suggested by few professors.
Important Topics few hours before Exams
Branding
10 Dimensions of Quality
Relationship between Service organization and customers
Service life cycle
Profit chain model
Physical evidence
The above topics are to be used for application purpose relating services and mostly the questions won’t come in a straightforward manner. Show diagrammatic representations as many as possible. All the best J
Concept Testing Short Notes
1. Physical Goods v/s Services. (23) V
2. Technological Environment. (65) V
3. Political Environment. (65) V
4. Economic Environment. (65) V
5. Zone of Tolerance. (98) V
6. Service Encounter. (99) V
7. Levels of Customer Contact. (99) V
8. Procedural Justice. (100) V
9. Consumer Behaviour (100) V
10. Hetrogeneity. (178) V
11. Sustainability. (178) V
12. Accessibility. (178) V
13. Positioning in Services. (192) V
14. Random Demand Fluctuations. (208) V
15. Demand Patterns (208) V
16. Technical & Functional Skills of People (280) V
17. Relevance of Quality in Services. (250) V
18. Service Guarantee. (269) V
19. Mission Vision Statement. (286) V
20. Moment of Truth. (296) V
a. Characteristics of Services. (7) V
b. Buying Roles. (67) V
c. Service Failure. (68) V
d. Service Blueprint. (136) V
e. TARP. (263) V
f. Dimensions of Service Leadership. (284) V
g. External Marketing. (289) V
LONG ANSWERS:
1. Marketing of Product v/s Marketing Services. (24) V
2. Strategies for managing capacities to match Demand. (201) V
3. Strategies for Demand to match Capacities. (201) V
4. Internal Marketing Role, Objective, Components & Steps. (291) V
P.S. V Refers to BOOKS: Vipul Prakashan. (Romeo Mascarenhas) Third Edition.
Know the above questions also and don’t depend completely.
Days and Dates – Monday, November 21, 2011
Time -10:30 a.m to 12:30 p.m.Â
Paper – Financial Management
FM Theory Question Bank
1 Mark Questions
What is GWC
What is NWC
What is Core Asset
What is None Core Asset
What is Operating Cycle
What is Cash Cycle
Define Receivable Management
What is DSO?
Define Ageing Schedule
Explain Collection Matrix
Speculative Motive
What is Cash Budget
Explain Luck Box System
Divided Growth Model of Cost of Equity
Define Cost of Capital
What is WACC
What is Optimum or Target Capital Structure
Formula of Operating Leverage
Formula of Financial Leverage
Formula of ARR
Formula of NPV
Define Securitisation
What is ECB
5 Marks Question
a) Scope of Financial Management
b) Functions of Financial Management
Or
Changing role of Finance Manager
c) Objectives of Financial Management
d) Factors determining Working Capital Requirement
e) Risk/Return trade-off in Working Capital Management
Five C of Credit/Traditional Credit Analysis
State Options for Investing Surplus Cash
Strategies of Cash Management
Explain factors/determinants for capital structure planning
Explain any two theory of Capital Structure
Explain Short-term Sources Of Finance with Example
Explain Long-term Sources Of Finance with Example
Discuss the phases of Capital Budgeting
Financial Implication of Business Restructuring
Value of Control and value of Synergy
http://www.bms.co.in/financial-management-important-question-bank-2011/
http://www.bms.co.in/last-minute-tips-for-financial-management/
http://www.bms.co.in/financial-management-concept-testing/
http://www.bms.co.in/financial-management-exam-tips/
Days and Dates – Tuesday, November 22, 2011
Time -10:30 a.m to 12:30 p.m.Â
Paper – Business Ethics and Corporate Social Responsibility
http://www.bms.co.in/tips-to-crack-business-ethics-corporate-governance/
http://www.bms.co.in/business-ethics-concept-testing/
http://www.bms.co.in/business-ethics-important-question-bank-2011/
Days and Dates – Wednesday, November 23, 2011
Time -10:30 a.m to 12:30 p.m.Â
Paper – Special Studies in Marketing
http://www.bms.co.in/special-studies-in-marketing-important-question-bank-2011/
http://www.bms.co.in/special-studies-in-marketing-concept-testing/
http://www.bms.co.in/tips-to-crack-special-studies-in-marketing/
Days and Dates – Wednesday, November 23, 2011
Time -10:30 a.m to 12:30 p.m.Â
Paper – Special Studies in Finance
http://www.bms.co.in/special-studies-in-finance-important-question-bank-2011/
http://www.bms.co.in/tips-to-crack-special-studies-in-finance/
Days and Dates – Thursday, November 24, 2011
Time -10:30 a.m to 12:30 p.m.Â
Paper – Logistics Management
http://www.bms.co.in/logistics-management-important-question-bank-2011/
http://www.bms.co.in/elements-of-logistics-management-concept-testing/
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