Contents of Claim Letters:
A dissatisfied party may either discontinue business contact or may complain through a claim letter. The former option can never be recommended. Complaint is basically unpleasant, therefore, should be based on the following points:
1. Statement of claim, supported by facts and figures.
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2. Indication of loss and inconvenience.
3. Request for explanation of the cause.
4. Emphasis on quick action.
5. Suggestion for reasonable adjustment.
6. Courteous and non-accusatory words.
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