1) Programmed
a. Decisions made by precedent
b. No choice.
c. Requires objective judgments
d. Made at lower level
2) Non-programmed
a. Requires subjective judgments
b. Made at senior level
1) Programmed
a. Decisions made by precedent
b. No choice.
c. Requires objective judgments
d. Made at lower level
2) Non-programmed
a. Requires subjective judgments
b. Made at senior level
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